Shipping & Returns Policies
We accept Canadian Orders Only and ship with Canada Post.
Orders placed before 2PM EST Monday to Thursday, and before 12PM EST on Friday are shipped the same day.
FREE SHIPPING POLICY:
(1) All condoms qualify for free shipping regular mail without minimal order requirements.
(2) More generally, all items qualify for free shipping Expedited Parcel on orders of $29 and more
*Nunavut, free on orders above $49.
Shipping Options :
- Canada Post Regular Mail - No Tracking number (available for condoms only):
- Canada Post Expedited Parcel with tracking number (recommended - FREE on orders of 29$+):
- Canada Post Xpresspost with tracking number:
- Canada Post Priority with tracking number:
~ 5-10 business days, may take up to 13 business days for western & remote regions.
**Note: In order to ship your package regular mail, we may have to remove your condoms from their original retail box and repacked them. In this perspective, please rest assured that we process the repackaging with caution not to harm the condoms in any way.
~ 2-5 business days, may be longer for western & remote regions.
~ 1-3 business days.
~ 1-2 business days.
Package not received:
99% of the time, our packages are delivered within the time range specified above, thanks to Canada Post efficiency and professionalism. In the eventuality a package is not delivered, we will do everything possible to accommodate our customers as follow :
-Package shipped Canada Post regular mail :
When a package is not delivered on time after being shipped via Canada Post Regular Mail due to any other reasons than an incorrect shipping address provided by the customer, we wait until the delivery period ends, confirm that the package has not arrived in the mean-time, and ship the package again, to the original shipping address only, via Canada Post Expedited Parcel for no additional charge.
-Package shipped Expedited Parcel, Xpresspost and Priority :
If a package is not delivered within the regular delivery time frame provided by Canada Post for the upper mentioned services, we investigate with Canada Post and if they can't manage to find and deliver the package within a short period of time (1 week), we ship another package without additional charge.
Note : if a package cannot be delivered due to an error in the provided shipping address (ex. customer omits to specify the apartment number), we can :
(1) ship the package again for an additional charge corresponding to the shipping fee of the returned package + the shipping fee of the additional shipping + $5 or
(2) issue a refund corresponding to the total order value minus our expenses (initial shipping fee + $5). The refund will be issued, only after we receive the package back to our office.
Please take a special care to provide your complete shipping address to avoid such situation.
Please contact us if you have any question here
All customers must contact us when they receive a defective or incorrect item and are requesting a refund or a replacement. Please use our contact form here.
For sanitary purposes, all sales are final unless defective or unused in original packages. When you receive your package, promptly check the items to make sure they are in good conditions and that no error was made in your order. As part of our 60 day Satisfaction Guarantee, we will replace or refund defective items, items related to shipping errors we made and unused items in their original packages. We'll also pay the return shipping costs if the return is a result of our error. Please return the items in their original packaging within 60 days of purchase. Items returned without original packaging may NOT be refunded so please keep all packaging for the 60 days return period. If you have further questions or problems, please contact us here.
In your return package please include:
- The packing slip (invoice)
- A note telling us what the problem was
- A note stating whether you would like a refund or a replacement of the item.
Allow up to 3 weeks to receive your replacement and up to 1 week for a refund.
We are dedicated to carrying only the highest quality products and maintaining attentive customer service. We always do our best to make our customer happy and satisfied. Please take a look at our comments and testimonials section to see what our customers say about us